Local Support, International Reach
GBR Anglia, the Rail Accident Investigation Branch and GB Railfreight engineers have been working together to remove the derailed train and assess the damage caused to the railway infrastructure. This is a complex operation, with around 1.2km of track affected, and detailed inspections are continuing to establish the full extent of the repairs required before the route can safely reopen.
Unfortunately, due to the extent of the damage, c2c services will continue to be impacted throughout the coming week, with trains not calling at Dagenham Dock, Rainham and Purfleet until further notice.
Customers intending to travel from affected stations are advised to use nearby mainline c2c stations where possible. Alternative travel arrangements, including rail replacement buses and ticket acceptance on local bus services, will remain in place.
“At around 13:10 on Friday, we received reports of a partial derailment of a freight train at Barking station.
“The Rail Accident Investigation Branch (RAIB) attended the site following the incident and will carry out an investigation.
“Our engineers are on site assessing the damage and are in the process of removing the damaged wagon. Once this work is complete, repairs to the railway can begin, with the aim of restoring normal train services as quickly and safely as possible.
“This recovery is complex with approximately 1.2 km worth of track needing to be renewed.
“We are asking customers travelling via Barking station to continue to check before they travel as disruption as expected to continue until further notice. Customers travelling from Dagenham Dock, Rainham and Purfleet are encouraged to use nearby mainline c2c stations where possible and continue to check before they travel.”
Tickets are being accepted on Greater Anglia services and TfL buses between Barking, Dagenham Dock and Rainham at no extra cost. Tickets are also being accepted on First Essex buses between Purfleet and Grays at no extra cost.
Rail replacement buses will operate between Barking and Grays, calling at Barking, Dagenham Dock, Rainham, Purfleet and Grays.
If you have been delayed, you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim, here.
c2c smartcard users: You will receive automatic compensation provided you tapped your Smartcard at both the start and end of your journey. If you have not been able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey and cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively submit a manual claim.
Paper ticket holders, Oyster and contactless card users: Please fill out your details on this online delay repay form.
Contactless customers: Customers who travelled from a c2c station using pay as you with contactless ticketing can claim delay repay by providing the full details of their affected journey. You can access your journey history and statement from the Transport for London website by following these steps:
Read more news stories from our Patrons here.
25.10.2026
