We are committed to ensuring a smooth transition to public ownership and have both the plans and expertise in place to deliver this outcome. In the meantime, we will continue to provide safe, punctual, and high quality services for passengers in the East Anglian region, building on the industry-leading standards we’ve been delivering for some time now.
For the second consecutive year, Greater Anglia is the most punctual operator in the UK. We have increased passenger demand and are the fastest-growing train operator in London and the South East, with 82 million passenger journeys across our network in 2024/25.
Since 2012, Greater Anglia has implemented a £2bn investment programme to upgrade its services – introducing an entirely new fleet of trains, and transforming performance and service quality for customers across our region. We’ve also collaborated with local stakeholders to improve our environmental performance and community impact.
It is important to confirm that train services, timetables and station facilities are unaffected by the transition, with no changes to ticket validities or conditions of carriage. Employees’ roles are also unaffected, as they will all transfer across into the publicly owned company.
“I am very proud of what we have achieved here in East Anglia over the past thirteen years, significantly improving standards, investing in a complete fleet of new trains, and working closely with the local community.
“As we transition to a publicly owned railway, we remain focussed on delivering outstanding levels of service for our passengers.”
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09.05.2025
