Changes to Greater Anglia services and ticket office opening hours from Monday 30 March

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27 March 2020

   

Greater Anglia is making temporary changes to ticket office opening hours at some stations and reducing a small number of rural train services from Monday 30 March.

The company is taking this action as people are heeding Government lockdown advice to only travel if absolutely necessary, which is leading to further falls in passenger numbers.

The alterations will also enable the company to continue to provide core services for essential key workers.

Opening hours will be temporarily reduced at some stations to reflect the current low demand. However, they will still be open during the busiest times of the day, to ensure people can still buy tickets if necessary.

Greater Anglia is also temporarily making a small number of minor changes to services on regional routes, as fewer people are travelling, but there will still be an hourly service throughout the day on the lines affected by these alterations.

Martin Moran, Greater Anglia’s Commercial and Customer Service Director, said: “Customers should only visit a ticket office in person if it’s absolutely necessary. We have a number of colleagues who are self-isolating, so changes have been made to ensure the ticket offices remain open during core hours.  

“We are setting up new processes for refunds, as customers should not be going to ticket offices for refunds during this lockdown period.

“There will also be some minor changes to the timetables on our regional routes. These lines will still have hourly services, but we are making some small amendments to the timetables, where services had been more frequent than that.

“We would like to thank all of our colleagues who are continuing to work hard to help key workers with their essential travel, and we would like to thank customers for following government advice.

 

Timetables from Monday 30 March

Liverpool Street to Hertford East, Stansted Airport and Cambridge:

https://www.greateranglia.co.uk/travel-information/service-alterations/liverpool-street-hertford-east-stansted-airport-and-2

Liverpool Street to Southend Victoria/Southminster:

https://www.greateranglia.co.uk/travel-information/service-alterations/liverpool-street-shenfield-southend-victoria-and-77

Liverpool Street to Norwich and branches:

https://www.greateranglia.co.uk/travel-information/service-alterations/liverpool-street-chelmsford-colchester-ipswich-norwich-and-7

Norfolk, Suffolk and Cambridgeshire Local Services:

https://www.greateranglia.co.uk/travel-information/service-alterations/norfolk-suffolk-and-cambridgeshire-local-services-coronavirus

 

As part of the regional timetable changes, the following services will be cancelled:

06.52 Norwich-Great Yarmouth

07.30 Great Yarmouth–Norwich

08.09 Norwich-Great Yarmouth

08.47 Great Yarmouth–Norwich

16.40 Norwich-Great Yarmouth

17.17 Great Yarmouth–Norwich

18.04 Norwich-Great Yarmouth

18.47 Great Yarmouth–Norwich

07.48 Lowestoft-Norwich

22.05 Norwich-Lowestoft

06.14 Lowestoft-Ipswich

06.22 Bury St. Edmunds-Ipswich

07.14 Ipswich-Felixstowe

07.47 Felixstowe-Ipswich

08.57 Ipswich-Felixstowe

09.28 Felixstowe-Ipswich

 

Revised weekday ticket office opening hours

Morning and evening peak only

Diss

06.00-10.00
15.00-19.00

Stowmarket

06.00-10.00
15.00-19.00

Colchester Town

06.10-10.10
15.00-19.00

Ingatestone

06.00-10.00
15.00-19.00

Southend Victoria

06.00-10.00
15.00-19.00

Rochford

06.00-10.00
15.00-19.00

Hockley

06.00-10.00
15.00-19.00

March

0630-1030
1555-1800

Hertford East

0700-1000
1600-1800

Ware

0600-1000
1500-1900

Waltham Cross

0600-1000
1500-1900

 

Morning peak only

Thetford

06.45-11.15

Frinton

06.00-10.00

Kelvedon

06.00-10.00

Braintree

06.00-10.00

Hatfield Peverel

06.00-10.00

Prittlewell

06.00-10.00

Burnham on Crouch

06.30-10.00

South Woodham Ferrers

06.15-10.00

Enfield Lock

0600-1000

Shelford

0600-1000

Whittlesford Parkway

0600-1000

Newport

0600-1000

Elsenham

0600-1000

Stansted Mountfitchet

0600-1000

Sawbridgeworth

0600-1000

Harlow Mill

0600-1000

St. Margaret’s

0605-1000

Rye House

0605-1000

Brimsdown

0600-1000

 

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